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Old 2017-06-14, 05:37 AM   #1
Vital Wombat
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UDCA packaging

I'm a little reluctant to post this, but contacting the vendor clearly did not work.

UDC unicycles are great, no doubt about it, but their packaging is not.

I ordered a 29" trainer from UDCA on Feb 28 which arrived Mar 1, but the bottom of the box was falling out because it was not stapled correctly.
(Stuff was actually falling out as the courier carried it in.)

I emailed UDCA to let them know and got this reply from Jen:
Thanks for letting us know; we'll commence checking the bottom of the boxes prior to dispatch to ensure that it doesn't happen again.

I ordered a hatchet from UDCA on June 13 which arrived June 14, and again the bottom of the box was completely open because it was not stapled correctly.

Fortunately nothing was lost or damaged either time.

Looking on the bright side, I now have a unicycle which cost more than my 4wd.
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Old 2017-06-14, 06:34 AM   #2
Thumper uni
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Hi wombat my last Uni arrived 6 months ago from UDC and the box was just hanging in there by one staple cant remember if it was the top or bottom.
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Old 2017-06-16, 10:04 PM   #3
haskinsc
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2017 kh 27.5

My new KH 27.5 arrived June 1 and the packaging was in great shape - no issues at all. I ordered additional parts with it which were packed inside the large box - even had a sticker on it "Additional Parts Inside".
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Old 2017-06-17, 11:55 PM   #4
Killian
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Likely the gorillas working for the courier and not UDC.
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Old 2017-06-19, 02:24 AM   #5
lightbulbjim
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I've ordered a couple of unis and other things from UDCA. No problems with packaging and nothing was damaged. I agree that the couriers are probably to blame.
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Old 2017-06-19, 02:55 AM   #6
Vital Wombat
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For the skeptics:

You can see the box hasn't been damaged, the staple has torn out because it didn't go through the inner flap.
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Old 2017-06-19, 06:45 PM   #7
Vertigo
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Did you order from outside Canada?

When I got a KH unicycle from UDC CA the box had two yellow straps around the side with the flaps. I suppose US Customs didn't open it since these straps were still attached. Doesn't look like there would be any way to reattach them. So, perhaps your box was opened by a customs authority and they didn't bother taping the box after removing the straps.

Last edited by Vertigo; 2017-06-19 at 06:46 PM.
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Old 2017-06-21, 10:24 AM   #8
lightbulbjim
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Quote:
Originally Posted by Vital Wombat View Post
For the skeptics:

You can see the box hasn't been damaged, the staple has torn out because it didn't go through the inner flap.
Fair enough. That is pretty shoddy.
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