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Old 2018-11-03, 09:41 PM   #1
Chimeara
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Join Date: Jun 2017
Location: Greater Manchester Kearsley
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UDC UK Great Customer service

I feel compelled to post a quick report of my experience with UDC uk.
I bought my 36" Nimbus Oracle from them in Sept 2017, and have not really had any serious problems with it until earlier this week when i noticed two broken spokes, however on closer inspection i realised that the spokes where not broken, but it was the hub that had broken. So i phoned up to order a new wheel. and a few other bits and bats. After telling them i wanted a new wheel i mentioned the hub failure and asked if it was normal after just 13 months. I also noticed that the hubs on the new wheels where different to my old one. Any way Nick said to send them a photo of the hub which i did and they included a new hub in my order even though i was just out of warranty. I would like to emphasize that i did not complain or ask for them to replace it. It was totally unexpected and apprieciated. So thanks again UDC great service

Regards Phil
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Old 2018-11-04, 12:48 AM   #2
JimT
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It is good that they stood behind their product. Broken aluminum flanged hubs is not unheard of.

http://www.unicyclist.com/forums/sho...d.php?t=120748
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Old 2018-11-04, 08:44 AM   #3
Mikefule
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I'll second that. I've bought nearly all of my unicycles and spares from UDC UK and have always found them friendly, helpful and nice to deal with. It's great when a business is run by people who have a keen personal interest in the product.
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Old 2018-11-04, 09:50 AM   #4
Reeny
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Location: UK, Northumberland
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I try to drop in to the warehouse/office to buy stuff if I am working nearby.

Last time I bought a frame, I took to old Uni with me to quickly size things up.
Roger took the time to give the wheel, spokes, cranks, pedals, seat post, clamp, & saddle a thorough inspection before I left to make sure the old bits I was fitting into the new frame were good to go.

The team are always friendly, even though they are busy processing orders full time - it never stops.
They don't really need an amateur / beginner knocking on the door (of a mail order company) asking for parts and interrupting the work. So it's nice to be met with a smile and a quick chat.

UDC (UK) often go above and beyond the call of duty.

Last edited by Reeny; 2018-11-04 at 09:51 AM.
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