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Old 2019-01-11, 09:30 AM   #1
Join Date: Nov 2008
Location: Oslo (Risløkka), Norway
Age: 41
Posts: 129
Fantastic turn around by UDC UK (Roger)

I recently ordered some VCX+ three holed cranks from UDC and had a slight payment glitch, with my account being listed as “suspected fraud”, so I emailed the team and got a near instant response from Roger, who immediately corrected it.

That alone would be enough to praise UDC UK for great customer service but the truly amazing thing was that I received the cranks within 24 hours (and I am based on Norway)!

Now I realise that I probably got lucky with the timing of the DHL pickup but still, it shows that UDC UK are immediately handling their orders as soon as they come in and not waiting around with order preparation, and for that they should be commended. I was seriously impressed.

So thanks UDC UK/Roger!

P.S. You can see the cranks (which I have already mounted) in this post.
ruari is offline   Reply With Quote

fantastic, roger, turn, udc

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